Roseville & Antelope Auto Repair

Great customer service

I have been taking my vehicle to BMR AutoCare Center for service for many years, and I have always had an excellent experience. The staff is professional, pleasant, and wonderful to work with. Most importantly, they are honest and never try to upsell unnecessary services. Their pricing is competitive and considerably less expensive than taking your vehicle to a dealership, while still providing high-quality work and outstanding customer service. Whether you need a simple oil change or more extensive repairs and maintenance, I highly recommend BMR AutoCare Center. Thank you, Casey, for consistently providing such a great customer experience!

Great customer service once again. Thank you.

Thank you. You always give our older vehicle the care it needs to keep going.

Zoe provided the best customer service. Will definitely be returning!

Great service and friendly staff. Great experience as always.

Outstanding service !!! Reasonable rates the staff is knowledgeable and professional. I usually dont write reviews however after having several vehicles evaluated, serviced and repaired at BMR I can confidently give them 5 stars. They are trust worthy and will tell you if nothing needs to be done, if it can wait and repairs are reasonably priced. They stand behind their work!!! I cant say enough good things about how they do business!!!

Very professional an informative. Service was amazing.

Time for an oil change on the 2005 Ram truck. I was able to get right in and they did the job while I waited. I know there are many options for oil changes out there, but the value add with BMR is the multipoint inspection they perform. They alerted me to a potential problem with my front disk breaks and a leaking power steering hose. When they delivered the truck back to me they included a competitive quote for the needed repairs and worked with my schedule to get these additional items repaired.

Good then Bad I will use first initials to keep names private I used to go here years ago when Iived closer. Came here to get an oil change recently for my Truck. Service was great and I decided to get a quote for my wife's car girl Z was nice and quoted me $85-$100 and yes, I gave her the engine size. I said that was great and held on to the quote and went about my life. Wife said she needed and oil change and I mentioned BMR because she could get the tires rotated too. I realized with everything going on in the world it would probably be more expensive than the $85. Asked my wife to make an appointment today. Now the bad. She was quoted $130ish with a tire rotation car uses expensive oil 0/40. Anyways my goes in and is told it $145 ok fine but then when the get the engine size it's now $185. Wife calls me upset and frustrated and I tell her to leave and I would call. Wife tells me the girl that quoted her Z was nice but and the other woman S was not. So, I call in speak with Z and she tells me everything and then I say well I'm disappointed can I speak to a manager. S gets on the phone already with a tone I keep my cool and explain how I got the quote for $85 but understand prices go up especially with everything going on right now in the world and she (S) interrupts me and says, "Well quotes are only good for 10days" and I say that I understand. Then I ask why she wouldn't ask the engine size her (S) response is "Well we have to go by the vin and you would be surprised how many people don't know where their vin is let alone what a vin is" ok granted I'll give you that. Well then why would you quote something and not mention hey this is based on the smaller engine size price may change, she just keeps defending herself and basically just doesn't care that they dropped the ball a little. Finally I get frustrated and just hang up before I say something rude. Look first time I went here was awesome great service scenery but clearly you have to know what you're talking about if you go here. Just disappointed more than anything prices were fair for me and customer service has great, but my wife's prices jumped 3x in one day for an oil change and tire rotation and if you've made it to this point you can see how her customer service was. And then there's not a stand behind what we quote there's only we we're not telling you everything until you get here, my wife moved work meeting and calls today for this appointment as we also have kids sports this weekend. Just disappointed never been to a place where 2 people have had complete opposite experiences.