At every visit I have experienced great customer service, even when it's bad news. I appreciate the honesty and detail provided with diagnoses. What I didn't know is that AAA members may get a discount on their service cost (per a coworker), but I didn't know at the time of service. If this is true, I'd like to know. Had this been pointed out, I would have rated 5 stars. Thank you and I'll be back next time...