Brought my truck in for service on 3/7/24. The work required more than one day (Friday-Saturday). While my truck was being serviced, my second vehicle started experiencing major misfires. I called Sharayah and explained the situation. She was extremely helpful and made arrangements for the essential work on my truck to be completed within a few hours, so I could exchange the truck for my other vehicle. She arranged for my other vehicle to be evaluated first thing Monday morning. By mid-morning on Monday, my 2nd vehicle was repaired and ready for pick up! BMR puts customer service at the top. Appreciate their willingness to make sure I had a vehicle to drive and for completing the repairs on both vehicles in a timely manner!!